SkyWeb.Solutions Cancellation Policy
Effective Date: 23/05/2024
At SkyWeb.Solutions, we strive to provide the highest quality of service to our clients. We understand that there may be circumstances where you need to cancel your project or service. Please read our cancellation policy carefully to understand how we handle cancellations.
1. Cancellation by the Client
- Notification of Cancellation:
- To cancel a service, you must notify us in writing via email at [customer service email].
- The cancellation request must include your name, project details, and reason for cancellation.
- Cancellation Timeline:
- Before Project Commencement:
- If you cancel before the project has commenced, you will receive a full refund of any payments made.
- After Project Commencement:
- If you cancel after the project has commenced, the refund amount will be prorated based on the work completed up to the cancellation date.
- A cancellation fee may apply, which will be detailed in your service agreement.
2. Cancellation by SkyWeb.Solutions
- Reasons for Cancellation:
- SkyWeb.Solutions reserves the right to cancel a project or service under the following circumstances:
- Non-payment or delayed payment from the client.
- Lack of required information or cooperation from the client necessary to complete the project.
- Violation of our terms of service or any illegal activities associated with the project.
- Notification:
- In the event we need to cancel a project, we will provide written notification to the client via email, explaining the reason for cancellation.
- Refund Policy:
- If SkyWeb.Solutions cancels a project due to non-payment or lack of client cooperation, no refund will be issued for the work already completed.
- For cancellations initiated by SkyWeb.Solutions for other reasons, a prorated refund will be issued based on the work completed up to the cancellation date.
3. Non-Refundable Services
- Digital Products and Services:
- Due to the nature of digital services, once a project or service has been delivered or substantially completed, it is non-refundable.
- This includes but is not limited to web development, app development, SEO services, and digital marketing campaigns.
4. Process for Cancellation
- Step-by-Step Process:
- Submit Cancellation Request: Email [customer service email] with your cancellation request.
- Acknowledgment: We will acknowledge receipt of your request within 1-2 business days.
- Review and Confirmation: Our team will review your request and project status, and confirm the cancellation and any applicable refunds or fees.
- Final Statement: A final statement detailing the work completed, any applicable refunds, and cancellation fees will be provided.
5. Dispute Resolution
- Resolution Process:
- If you have any disputes regarding the cancellation or the amount of refund, please contact our customer service team at [customer service email] to resolve the issue.
- We will make every effort to resolve disputes amicably and fairly.
6. Contact Us
If you have any questions about our cancellation policy or need to initiate a cancellation, please contact us at:
If you have any questions about our cancellation policy or need to initiate a cancellation, please contact us at:
- Email: support@skyweb.solutions
- Phone: 8889016528
- Address: Makan number 54 Akhand Nagar Chhota Bangarda, Near 60 Feet Road 452005, Indore
Thank you for choosing SkyWeb.Solutions