Service Delivery Policy – Skyweb Solutions
Skyweb Solutions is an IT and Digital Marketing service provider offering professional services including Website Development, Mobile App Development, SEO, Digital Marketing, UI/UX Design, Software Solutions, and related digital services. We do not sell or deliver any physical goods.
1. Nature of Services
All services provided by Skyweb Solutions are digital, online, and intangible in nature.
Service delivery is completed through:
- Email communication
- Online meetings (Zoom, Google Meet, etc.)
- Cloud-based tools and platforms
- Website or app deployment on hosting servers
No physical shipping or courier services are involved.
2. Service Activation
- Services are initiated after successful payment confirmation and mutual agreement on scope.
- Project requirements, timelines, and deliverables are shared with the client before starting the work.
3. Delivery Timeline
- Delivery timelines depend on the type, complexity, and scope of the service.
- Estimated timelines are communicated via email or proposal.
- Any delay caused due to client-side delays, such as late content, approvals, credentials, or requirement changes, may affect the delivery schedule.
4. Client Responsibilities
To ensure smooth and timely service delivery, clients are responsible for:
- Providing complete and accurate requirements
- Sharing necessary access, content, and approvals on time
- Responding to queries within reasonable timelines
Skyweb Solutions will not be responsible for delays caused due to incomplete or delayed client inputs.
5. Revisions & Scope Changes
- Revisions are provided as per the agreed scope.
- Any additional work outside the original scope may require extra time and additional charges, which will be communicated beforehand.
6. Mode of Service Delivery
Services are delivered via:
- Live website or application deployment
- Digital files shared via email or cloud links
- Online access credentials or dashboards
7. Contact Information
For service delivery queries, contact:
📧 Email: support@skyweb.solutions
🌐 Website: https://skyweb.solutions